However, the company has a much lower rating on the BBB website of 1.09 out of 5.0. The company has the highest ratings out of any car rental company with 4.4 out of 5.0 stars from reviews on Trustpilot and the 4th highest customer satisfaction rating from JD Power. Hertz ReviewsĪs we have mentioned, Hertz has a stellar customer service reputation. As you go up the tiers the selection of vehicles you have gets larger, points get higher multipliers per dollar spent, and you’ll get a dedicated phone line at the top tier. If you join the Hetz Gold Plus rewards membership, you can redeem points for free rental days, upgrades, and other benefits. Hertz has a rewards program with three levels that increase the more you rent. Lastly, business travelers can get discounted rates and a free additional driver. Dollar and Thrifty also provide some perks for AAA members because they are subsidiaries of Hertz. These include a 20% discount on car rental rates as well as waived fees for young renters and additional drivers. Hertz partners with AAA to give AAA members special perks. Some of the higher-end vehicles are only available to members of the Five Star and President’s Circle rewards tiers. Their selection includes everything from sports cars and convertibles to Mercedes G wagons and Range Rovers. Hertz also has a huge selection of vehicles called the Ultimate Collection. We named Hertz Best Customer Experience because it has the highest customer review scores of any company on our list. You can find a Hertz at many major and minor airport locations, plus in a variety of cities and neighborhoods. Hertz is one of the most well-known and reputable rental car companies. The Bottom Lineīudget is great for travelers looking to save money and use a global company with availability in most major cities and airports. However, these make up a small portion of their customer base and service will vary widely by location. The vast majority of reviews are negative for the company and most complaints cite experiences where they were charged extra for no reason or received the wrong rental. They have a similar negative sentiment on the BBB website where the agency has a rating of 1.09 out of 5.0 from renters and an A+ rating from the organization. Reviews on Trustpilot of Budgets services give the company a score of 1.3 out of 5.0 stars from over 2,000 customers. ![]() ![]() Becoming a member allows you to have a quicker rental reservation process, allows you to skip the line when picking up a vehicle, and gives you access to exclusive promotions. The company also offers a loyalty program that can be joined for free named Budget Fastbreak. The agency also has a free program named Budget Fastbreak that lets you skip the line at the counter to pick up and drop off your car fast–though some customers on Trustpilot report having to wait in line when it’s busy anyway. This is a rotating list of coupon and discount codes you can use to save in different situations. Budget Benefits and DealsĪ perk of renting with Budget is its deals section on its website. After that, it will cost you $150 to cancel last minute. You’ll pay $50 to cancel any time until 24 hours before the reservation. Depending on location and availability, you can even get luxury EVs, sports cars, and SUVs.Ĭhoosing to pay upfront can save you about $20 to $50 on a weeklong rental, though it subjects you to Budget’s cancellation policy. ![]() These organisations independently review disputes with no additional cost to you.Locations : 1,466 in the U.S., 4,900+ worldwideīudget is our pick for the best car rental agency since it ticks many boxes: it has low average prices, wide availability, good upgrade options, and a large fleet to choose from. If you make a complaint and are unhappy with our final response you can refer your dispute to the relevant conciliation service. We are a member of the British Vehicle Rental & Leasing Association (BVRLA). ![]() If you have any recruitment questions or issues with our careers site please contact protection / Information enquiries direct from law us by post Look for current vacancies, or sign up for alerts via our careers site Join our team | Avis Budget Group Retrieve a copy of your rental invoice online. If you would like to update your Avis Preferred profile, please Assistance - Lines open 24/7Īvis Flex (long-term rentals) - Open 0800 – 1700, Monday to FridayĪvis Prestige - hires within the UK Accident Insurance ( PAI) Claims - Open 0915 – 1700, Monday to Friday Reservation Avis Preferred customers - Open 0800 – 1700, Monday to FridayĪvis Preferred members Services - Open 0900 – 1600, Monday to Friday Reservations - Open Monday to Friday, 0800 – 1700 The below numbers are free from a UK BT landline calls from mobiles will be charged at your network's chosen rate.
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